What information do we collect?

We collect various types of personal information including, but not limited to:
• Contact Information
• Business Information
• Technical Information
• User Account Information
• Payment Information
• Service Usage Information
• Communication Preferences
• Inquiry and Support Information
• Social Media Information
• Survey and Feedback Information
• Security and Compliance Information

How do we collect this information?

We use several methods to collect this information, including:
• Web Forms
• Cookies
• Google Analytics
• Sales Enablement
• Tools Direct Communication
• Social Media
• Public Sources
• Third-Party Data Providers

Why do we collect this information?

Each piece of information we collect serves a specific purpose, aimed at enhancing our services and ensuring the security and satisfaction of our clients. These purposes include:
• Service Improvement
• Personalization Marketing and Communication (with consent)
• Research and Development
• Security and Compliance
• Customer Support
• Analytics and Reporting

How do we use the collected information?

We use the collected information to improve our services, personalize your experience, communicate with you, conduct research and development, ensure security and compliance, support customers, and perform analytics and reporting.

Do we share user data with third parties?

We do not sell, trade, or rent your personal information to third parties. However, we may share information with:
• Service Providers
• Legal Authorities, when required by law
• During Business Transfers With Consent

How and where do we store user data?

Your data is stored in encrypted servers which may be On-Prem, hosted on a Co-Location, or Cloud Service Provider. We employ a comprehensive set of security measures, including encryption, vulnerability assessments, real-time monitoring, and regular training for our employees.

How long do we retain your information?

We retain your personal information in accordance with PIPEDA guidelines and applicable US laws, only for as long as necessary to fulfill the purposes for which it was collected or as required for legal or business purposes.

What rights do you have regarding your personal information?

You have the right to access, correct, or delete your personal information. You can also opt-out of data collection or use, especially for marketing purposes.

How can you exercise your rights?

Contact our Privacy Officer through the contact details provided on our website to manage your personal information.

How do we obtain consent?

We obtain consent through clear mechanisms, ensuring users are fully informed about the data being collected and how it will be used, in compliance with PIPEDA and relevant US laws.

How can you withdraw consent?

Contact our Privacy Officer via the contact details provided on our website.

How will we notify you of updates to the privacy policy?

Users will be notified through prominent notices on our website, email notifications, or other appropriate communication channels.

We comply with relevant Canadian and U.S. privacy laws such as PIPEDA, CCPA, and COPPA. We have procedures in place to respond to requests or inquiries from regulatory bodies or data protection authorities.

We do not intentionally collect personal information from children under the age of 13. If we become aware of such collection, we will delete such information and comply with relevant child privacy laws.

For any questions, concerns, or complaints about your privacy, please contact us at management@thiefdroppers.com.